The experience shows the double-edged sword of multi-factor authentication. The number of those I went through was just insane.” Thin blades I had different levels of requirements I had to go through for them to effectively disable 2FA on my account. “Every time, I had to contact customer service. “I had a whole bunch of sites I had to go through a massively long account restoration process because I lost my 2FA,” said Caltagirone, who is senior VP of threat intelligence at security firm Dragos. With no access to his Google and Microsoft authenticator apps, he lost access to two-factor authentication when he needed it most-when he was logging in from IP addresses not recognized by the 30 to 40 sites he had enrolled. While traveling, his phone broke and stopped working completely.
Last year, Sergio Caltagirone found himself in a tough spot.
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